Cint Platform Issue: Degraded Performance of Access/Pro, Panel API (CDP), and YourSurveys API

Incident Report for Cint

Resolved

This incident has been resolved.

Posted Apr 24, 2024 - 15:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 24, 2024 - 11:30 UTC

Investigating

We are investigating reports of intermittent slowness in the Access/Pro UI and associated services of the respondent experience. Users of the components impacted may experience slowness when navigating the respondent experience and accessing the Access/Pro UI.

Posted Apr 24, 2024 - 09:57 UTC

This incident affected: Demand Exchange Services (Access, Access Pro), Supply Exchange Services (Supplier API - YourSurveys API, Panel API (CDP)), and Panel/Respondent Services (Respondent Experience - Access/Pro).