All Systems Operational
Demand Exchange Services Operational
90 days ago
100.0 % uptime
Today
Access Operational
90 days ago
100.0 % uptime
Today
Access Pro Operational
Buyer API Operational
90 days ago
100.0 % uptime
Today
Marketplace UI Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Theorem UI Operational
Cint Exchange Operational
Supply Exchange Services Operational
90 days ago
100.0 % uptime
Today
Supplier API - YourSurveys API Operational
90 days ago
100.0 % uptime
Today
Survey Router ? Operational
90 days ago
100.0 % uptime
Today
Panel API (CDP) Operational
Supply API (OTS) - Marketplace Operational
Supply Link Operational
90 days ago
100.0 % uptime
Today
Measurement Services Operational
90 days ago
100.0 % uptime
Today
Connect ? Operational
Impact Measurement API Operational
90 days ago
100.0 % uptime
Today
Impact Measurement UI Operational
90 days ago
100.0 % uptime
Today
Panel/Respondent Services Operational
90 days ago
99.99 % uptime
Today
Engage Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
Panelist portal Operational
90 days ago
100.0 % uptime
Today
OpinionApp Operational
Respondent Experience - Marketplace Operational
90 days ago
99.97 % uptime
Today
Respondent Experience - Access/Pro Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Marketplace Login Operational
90 days ago
100.0 % uptime
Today
Access/Pro Login Operational
90 days ago
100.0 % uptime
Today
Supporting Infrastructure Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
Insight Exchange - Project Management Admin Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 3, 2024

No incidents reported today.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Completed - The scheduled maintenance has been completed.
Nov 1, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 09:00 UTC
Scheduled - We will be conducting an emergency 1 hour maintenance window on Friday, November 1, 2024 at 9:00AM UTC to 10:00AM UTC

The maintenance window will affect the following products:

- Lucid Marketplace UI & API
- Cint Exchange
- Theorem UI
- Supply API (OTS)
- Supply Match
- Impact Measurement UI & API
- Marketplace Respondent Experience (RX)

The enhancements made during the maintenance window will improve product platform stability and performance response times.

We request that suppliers pause traffic before the start of the maintenance window to reduce the risk of a poor respondent experience. Customers do not need to pause studies; everything will return to normal after the maintenance and customers do not need to take any actions.

Please subscribe to our status page to receive the most up-to-date information regarding the maintenance window. If you need assistance or have any questions, please contact your account representative.

Oct 31, 20:21 UTC
Oct 31, 2024

No incidents reported.

Oct 30, 2024
Resolved - We have been monitoring the platform for the last few hours and have noted that the performance has been stable and normal functionality has been restored. This issue has now been resolved. Please reach out to our Support team if you're still experiencing any issues.
Oct 30, 18:43 UTC
Update - We are continuing to monitor for any further issues.
Oct 30, 15:33 UTC
Monitoring - We have implemented a fix for the issue and we are monitoring the results.
Oct 30, 14:59 UTC
Investigating - We are experiencing issues with our Marketplace UI. Users may intermittently encounter errors when accessing the Marketplace UI and performing various actions on the platform such as survey creation and modification. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
Oct 30, 14:19 UTC
Oct 29, 2024
Resolved - This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.
Oct 29, 02:28 UTC
Monitoring - A fix has been implemented. To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
Oct 29, 00:06 UTC
Identified - We are working on a fix for the issue and would be monitoring the results once it is implemented. We will be sharing further updates accordingly.
Oct 28, 20:18 UTC
Update - We are continuing to investigate this issue.
Oct 28, 17:09 UTC
Investigating - We are currently investigating a delay in the updating of some complete/prescreen counts on the quotas page of the Marketplace and Cint Exchange UI as well as in the relevant API endpoints that display quota counts. We will keep you posted with further updates.
Oct 28, 17:01 UTC
Oct 28, 2024
Oct 27, 2024
Resolved - After monitoring multiple hours of stability this issue has been considered resolved. Please reach out to our Support team if you're still experiencing any issues.
Oct 27, 23:06 UTC
Monitoring - A fix has been implemented and currently we are seeing a notable performance improvement for the affected components. We would be monitoring the performance of the associated components and services for the next few hours and keep you posted with further updates.
Oct 27, 19:37 UTC
Investigating - We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as survey creation and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
Oct 27, 16:45 UTC
Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.