All Systems Operational
Access Operational
Access Pro Operational
Engage Operational
Survey Router ? Operational
Supply API Operational
Panelist portal Operational
Connect ? Operational
Demand API Operational
Developer Portal Operational
Email Services Operational
Link Operational
Insight Exchange - Project Management Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - We had recently added more logging to our processes to identify any issues with feasibility and sampling. One of these logs today created an alert where it was deemed that the panelists data files were missing in the given countries.

Following further investigation into the logs and the cases, we discovered that the panelist data was not created in the mentioned markets as they are from the External (adhoc) Supply where Cint does not have the panelist reach yet, thus no panelist information is stored in our system.

Our sincere apologies for the confusion and any inconvenience this might have caused.
Sep 17, 14:09 CEST
Investigating - There are problems in the system today affecting feasibility and sampling in some of our countries. The sample is not going out and all sampling requests in the given countries are failing. We are investigating the issue at the moment.

Countries affected:
Azerbaijan
Cambodia
Laos
Brunei
Iran

Possible side effects on other countries as well.
Sep 17, 10:46 CEST
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.