The Cint platform is 100% operational and restored to our normal high standards.
This issue has been fully resolved.
Feb 3, 15:37 UTC
Further changes were applied and we are monitoring the stability of the services.
Feb 3, 15:06 UTC
Additional work is required for the current solution. The team is diligently addressing this. We remain hopeful that this will alleviate the current performance issues.
Feb 3, 13:52 UTC
We have good news to share - our most recent solution appears to have stabilized the remaining platform issues and we are observing normal system performance. As a precaution, we'll continue to closely monitor all services. Once we are through the peak traffic times without issues, we will resolve the incident.
Feb 3, 13:22 UTC
We are continuing to work to resolve this incident. Several teams are looking into this as a matter of urgency. We are working on solutions and are hopeful that they will alleviate the current performance issues
Feb 3, 12:37 UTC
While the Cint platform is online, we wanted to let you know that we are aware of an issue that is causing degraded performance across a range of services including our applications, APIs, Panel products, respondent experience and reporting.
Rest assured, several teams are looking into this as a matter of urgency and we expect the platform to be back to full strength again shortly.
We will keep you updated as work progresses.
Feb 3, 11:30 UTC