Cint Status

[Partial Email Outage] Minor platform issue

Update - We are continuing to investigate this issue.
May 19, 00:36 CEST

Investigating - Hello,

While the broader Cint platform is operating as usual, we wanted to let you know that our team is aware of a minor decrease in performance around our Email services which may affect certain Email requests.

While performance is only affected for minor email services we want to apologise to those who have had their work impacted in any way.

Rest assured, we're looking into this and expect full functioning Email be back to full strength again shortly. We will of course keep you updated as work progresses.

Thank you for your understanding.

Team Cint
May 19, 00:14 CEST

Access Operational

Access Pro Operational

Connect Operational

Engage Operational

Supplier API Operational

Buyer API Operational

Panelist portal Operational

Developer Portal Operational

Email Services Degraded Performance

Insight Exchange - Project Management Admin Operational

Survey Router Operational

Supporting Infrastructure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2021

Unresolved incident: [Partial Email Outage] Minor platform issue.

May 18, 2021

No incidents reported.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

Platform affected by temporary issue

Resolved - Good news! The issue has been addressed and resolved. Our team will continue to closely monitor the platform's performance. This issue began around 7:00PM EST and was resolved around 7:30PM EST. Everything should be back to normal. We apologize for any inconvenience this may have caused and thank you once again for your understanding.
May 11, 02:52 CEST

Identified - Our platform was experiencing issues momentarily and we have now identified the issue and our team is making the changes necessary to address it.
May 11, 02:49 CEST

May 10, 2021

Invite Email Issue - Monitoring

Resolved - Hi there,

The Cint platform is now 100% operational and restored to our normal high standards.

We have tracked the cause of the issue to an unsolicited change made to a setting by a vendor in response to a query. However, the issue was also detected to affect all system email, including survey invitations, password change and welcome email to new panelists and not just survey invitations.

This issue has been fully resolved.

Thank you.

Team Cint
May 10, 12:42 CEST

Update - Hi there,

We have further information on the issue.

The issue affected all email invitations sent between 4:25 PM CET on Friday, 7th May to 10 PM CET, Saturday, 8th May. The panelists invited will not be able to take the surveys. If any invites were sent on a particular project and the project still needs sample, it is advised to send reminders.

We will continue to monitor and get to the root cause of issue.
May 10, 10:57 CEST

Monitoring - Hi there,

While the broader Cint platform is operating as usual, we wanted to let you know that our team is aware of a minor issue regarding a portion of our invite emails have been sent with a misconfigured link causing some invites to lead to an invalid URL.

The issue started around 4:25 PM CET on Friday, 7th May and a fix was applied on Saturday, 8th May afternoon. We continue to monitor the affected panelists as the emails that's already sent will still contain the invalid link.

We're sorry again to the group of users who were affected by this challenge and thank you once more for your understanding.

Team Cint
May 10, 10:45 CEST

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

Platform affected by temporary issue

Resolved - The Cint platform is 100% operational and restored to our normal high standards.

The root cause was a database issue that lasted for 15 minutes.

This issue has been fully resolved.

Thank you.

Team Cint
May 6, 11:16 CEST

Monitoring - We identified some components of Access, Access Pro, and Insight Exchange - Project Management Admin were not loading properly. This started at 10:22 CET.

The issue has been addressed and our team is closely monitoring the platform's performance. Everything should be back to normal. We apologize for any inconvenience this may have caused and thank you once again for your understanding.
May 6, 10:52 CEST

May 5, 2021

No incidents reported.

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