Cint Status

All Systems Operational

Access Operational

Access Pro Operational

Connect Operational

Engage Operational

Supplier API Operational

Buyer API Operational

Panelist portal Operational

Developer Portal Operational

Email Services Operational

Insight Exchange - Project Management Admin Operational

Survey Router Operational

Supporting Infrastructure Operational

OpinionApp Operational

Track Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Scheduled: Supply APIs | February 18, 2023 05:00 UTC - 08:00 UTC Feb 18, 2023 05:00-08:00 UTC

This is to inform you that we will have a brief outage on 2023-02-18 05:00 UTC – 08:00 UTC for customers who use Cint Supply APIs. Products included are Cint YourSurveyAPI; Upstream API; Panelist Portal. We recommend that you pause traffic 30-minutes prior to the outage. Be assured that fielding will return to normal after the maintenance window.

Please subscribe to our status page to receive the most up-to-date information regarding the outage. If you need assistance, or have any questions please contact your account representative.
Posted on Feb 02, 2023 - 19:40 UTC

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

Cint Platform Incident: Portal Service

Resolved - The Cint platform is 100% operational and restored to our normal high standards.

This issue has been fully resolved.

Thank you.
Team Cint
Feb 3, 15:37 UTC

Monitoring - Further changes were applied and we are monitoring the stability of the services.
Feb 3, 15:06 UTC

Investigating - Additional work is required for the current solution. The team is diligently addressing this. We remain hopeful that this will alleviate the current performance issues.
Feb 3, 13:52 UTC

Monitoring - We have good news to share - our most recent solution appears to have stabilized the remaining platform issues and we are observing normal system performance. As a precaution, we'll continue to closely monitor all services. Once we are through the peak traffic times without issues, we will resolve the incident.
Feb 3, 13:22 UTC

Update - We are continuing to work to resolve this incident. Several teams are looking into this as a matter of urgency. We are working on solutions and are hopeful that they will alleviate the current performance issues
Feb 3, 12:37 UTC

Investigating - Hello,

While the Cint platform is online, we wanted to let you know that we are aware of an issue that is causing degraded performance across a range of services including our applications, APIs, Panel products, respondent experience and reporting.

Rest assured, several teams are looking into this as a matter of urgency and we expect the platform to be back to full strength again shortly.

We will keep you updated as work progresses.
Thank you.
Cint
Feb 3, 11:30 UTC

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Cint Platform Incident: Access and Access Pro

Resolved - The Cint platform is 100% operational and restored to our normal high standards.

This issue has been fully resolved.

The incident was caused due to a degraded service within our Cloud partner.

Thank you.
Team Cint
Jan 25, 13:07 UTC

Investigating - Hello,

While the broader Cint platform is operating as usual, we are currently investigating reports of intermittent latency with Access, Access Pro, and the Respondent Experience.

Once we have determined if there is an issue or not, we'll report back with more information.
Team Cint
Jan 25, 12:22 UTC

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.