Monitoring - Improvements have been made and we will be closely monitoring their impact. Performance is expected to return to normal over the weekend. We will provide more details on what changes have been made once we confirm they were successful. Apologies for the inconvenience this may have caused and thank you for your cooperation.
Mar 15, 16:36 CET
Identified - We have identified areas of the platform more susceptible to load impact and are currently making necessary changes to address them. Some of these changes will take effect shortly which should result in clear improvements for affected users. Further updates to follow as we begin monitoring the impact of the changes.
Mar 15, 09:34 CET
Update - High load on the system is currently one of the main reasons for the slower performance some users are experiencing. We expect this to start improving and will continue to investigate other possible causes. Once again, we appreciate your patience and will update you once we know more.
Mar 14, 17:05 CET
Investigating - Degraded performance has been reported for Access Pro and our team is currently looking into the possible causes. We will keep you up to date on our progress, and appreciate your patience in the meanwhile.
Mar 14, 16:26 CET
Access Operational
Access Pro Operational
Engage Operational
Survey Router ? Operational
Supply API Operational
Link Operational
Panelist portal Operational
Connect ? Operational
Demand API Operational
Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2019

No incidents reported today.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
Resolved - The networks issues have been resolved and monitored.
Mar 22, 23:25 CET
Monitoring - All systems should now be operational using the new network route.
We will continue to monitor the applications to ensure that everything is working as expected.
Mar 22, 14:19 CET
Update - We have identified the issue and have applied a workaround using an alternative networking route.
Feasibility and project creation should now work as expected.
Mar 22, 14:09 CET
Identified - We are currently having network connectivity issues from Access to our backend services.
Feasibility calculations and creation of new projects is currently not working.
Mar 22, 14:05 CET
Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.