Slow response times

Incident Report for Cint

Resolved

This incident has been resolved.

Posted Aug 26, 2020 - 08:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 25, 2020 - 14:21 UTC

Identified

Response times are normal. Send out information is temporarily unavailable for a subset of customers in Access and Access Pro. A fix is being worked on.

Posted Aug 25, 2020 - 09:05 UTC

Update

We have identified an issue with a recent configuration change. A fix is being worked on. Send out information might be unavailable in Access and Access Pro UI.

Posted Aug 25, 2020 - 08:49 UTC

Investigating

We are investigating increased response times and error rates

Posted Aug 25, 2020 - 07:43 UTC

This incident affected: Demand Exchange Services (Access, Access Pro) and Supply Exchange Services (Supplier API - YourSurveys API).