Network connectivity problems

Incident Report for Cint

Resolved

The networks issues have been resolved and monitored.

Posted Mar 22, 2019 - 22:25 UTC

Monitoring

All systems should now be operational using the new network route.
We will continue to monitor the applications to ensure that everything is working as expected.

Posted Mar 22, 2019 - 13:19 UTC

Update

We have identified the issue and have applied a workaround using an alternative networking route.
Feasibility and project creation should now work as expected.

Posted Mar 22, 2019 - 13:09 UTC

Identified

We are currently having network connectivity issues from Access to our backend services.
Feasibility calculations and creation of new projects is currently not working.

Posted Mar 22, 2019 - 13:05 UTC

This incident affected: Demand Exchange Services (Access, Access Pro).