A fix has been implemented and we are monitoring the results.
Posted Jan 04, 2025 - 16:45 UTC
Investigating
We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as checking project details, new survey creation, survey cloning and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.
Posted Jan 04, 2025 - 16:07 UTC
This incident affected: Demand Exchange Services (Marketplace UI, Marketplace API, Cint Exchange), Supply Exchange Services (Supply API (OTS) - Marketplace, Supply Link), and Panel/Respondent Services (Respondent Experience - Marketplace).