Cint Platform Incident: Data Delay in Marketplace Reporting

Incident Report for Cint

Resolved

This incident has been resolved.

Posted Jul 15, 2024 - 12:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 15, 2024 - 11:58 UTC

Investigating

We are currently investigating an issue of data delay in Marketplace reporting for survey level reports and account level reports mainly related to respondent session information. Users of the affected components might see a delay in the latest data to be reflected in reporting as some of the data is still being processed. This issue does not impact the respondent experience. The impact is only of the delay in the data being recorded in Marketplace reports.

Posted Jul 15, 2024 - 11:13 UTC

This incident affected: Demand Exchange Services (Marketplace UI, Marketplace API).