Cint Platform Incident: Degraded Performance of Feed - Opportunities

Incident Report for Cint

Resolved

We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback.

Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

Posted Jun 14, 2025 - 20:00 UTC