Everything is now back to normal. We apologize for any inconvenience this may have caused and thank you once again for your understanding.
Posted May 17, 2019 - 03:15 UTC
Monitoring
We're now seeing close to full connectivity again and we are fully operational, but we will keep monitoring until fully verified by hosting partner.
Posted May 17, 2019 - 01:50 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 17, 2019 - 01:34 UTC
Update
We are seeing improved connectivity, but some issues are still being worked on by the hosting provider.
Posted May 17, 2019 - 01:19 UTC
Update
Our hosting partner is still working on restoring full connectivity and services are still only partially available.
Posted May 17, 2019 - 00:48 UTC
Update
Our hosting partner is still working on a fix with highest priority and we'll continue to send updates every 30 minutes or as soon as something changes.
Posted May 17, 2019 - 00:16 UTC
Identified
The hosting provider has identified the issue and are currently working on resolving it.
Posted May 16, 2019 - 23:50 UTC
Investigating
We are currently investigating connectivity issues with one of our hosting partners, causing disturbances in different parts of our platform.
Posted May 16, 2019 - 23:42 UTC
This incident affected: Demand Exchange Services (Access, Access Pro, Buyer API), Panel/Respondent Services (Engage, Panelist portal), and Supply Exchange Services (Supplier API - YourSurveys API, Survey Router).